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The DeKalb County School District issued an apology today (Aug. 26) over the quality of its meal service, after a parent expressed concern.
Officials said the DeKalb County School Nutrition Services strives to deliver high quality wholesome meals to its students on a consistent basis. Unfortunately, School Nutrition Services failed to deliver the quality expected.
“We would like to thank the parent that reached out to express concerns regarding our meals. Please accept our sincerest apology. Your feedback is highly appreciated and contributes to the success of our program,” said Dr. Connie R. Walker, Executive Director, School Nutrition Services.
On August 26, 2020, DeKalb County students were served meals that included a deli turkey croissan’wich, creamy cheese cubes, Wowbutter Jammers, assorted fruit, veggies, and beverages. In addition, each meal was accompanied by a variety of nutritionally sound snacks. The complaint had to do with molded fruit, a source said.
Officials did say that DeKalb County School Nutrition Department has systems in place to ensure quality standards are met. Since notification, an extensive investigation has been conducted, officials said, to strengthen the following internal controls:
- Schools will inspect all deliveries to ensure that the food item is delivered with the DCSD receiving standards e.g. quality and temperature control.
- Food items that are stored prior to being assembled in the delivery bags will be re-inspected to ensure quality.
- Retraining will be provided to School Nutrition Services employees on product receipt, storage, and service.
- Perishable items will be bagged on the day of meal distribution.
“School Nutrition Services remain vigilant in our efforts to provide healthy, safe nutritious meals to our students. As with any food service industry, our customer satisfaction is the first priority,” the district said.