Author: On Common Ground News

The Metropolitan Atlanta Rapid Transit Authority (MARTA) received superior ratings on a recent consumer survey, the agency announced today. Measured across 51 categories in a semi-annual Quality of Service (QOS) poll, the multimodal transit system received high marks for bus/rail safety, cleanliness, service reliability and for MARTA front-line employees such as bus operators, station attendants, and police personnel were also favorably ranked by customers. Based on a 10-point scale, MARTA customers and visitors were asked to share their opinions about system conditions, information and communications, convenience, comfort and security. The Office of Research & Analysis revealed that 81…

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