DeKalb adds several sites to dispute water bills

 DeKalb County residents wishing to dispute their water bills now have additional times and locations throughout the county to begin the dispute process.

In September, DeKalb Interim CEO Lee May issued a moratorium through the end of 2016 on the disconnection of residential water accounts that have been contested through the Utility Customer Operations Center’s Customer Assurance Team.

“By adding these additional sites and times, we are providing convenient locations to accommodate varying schedules to help address customers concerns about their water bills,” Interim CEO May said.

At these locations, water customers will be able to speak with county representatives about their bills and place their accounts in dispute. During the dispute period, customers with disputed accounts will be required to pay their average bill based on 12 months or six billing cycles prior to the anomaly bill.

There will be no water service disconnections for customers whose accounts are in dispute and who have paid their average bill through the end of 2016.

In addition to notifying the Utility Customer Operations Center at 774 Jordan Lane in Decatur, or calling (404) 371-3000 to speak with a customer service representative, water customers can visit the following locations: