BBB Scam Alert: Phishing emails target shoppers with post-Prime Day offers

ATLANTA — Prime Day may be over, but scammers probably aren’t calling it quits yet. The Better Business Bureau(BBB) is warning that con artists are sending phony emails and texts that look like messages from major retailers, instructing you to redeem the reward points accrued during your shopping days. Just hit delete on these phishing messages!

How the scam works

You receive an unsolicited email or text message that appears to be from a major retailer. (BBB has seen scammers use the names of Amazon, Kohls, and Costco… but scammers can spoof any company.) The subject line reads, “You Have a New Reward to Claim!”

You open the message, and it looks real. The company logo, colors, and a link to claim the reward points or gift from your recent shopping. As curious as you may be, don’t fall for it.

Scammers hide malware in these email links or attachments. When you click, they can gain access to your computer or mobile device and steal your sensitive personal information.

BBB has also seen these phishing scams pop up during the winter holidays and other major shopping events.

Avoid falling for email phishing scams

Never click on links or download attachments from unknown emails. Out-of-the-blue emails are often an attempt to download malware to your computer and steal your personal information.
Don’t take unsolicited emails at face value. Scammers often send out mass emails that contain little or no personal information. Be wary if the email doesn’t mention you or include any personal information.
Hover on links to see their destination. Before clicking, place your mouse over links to discover their actual destination.
Go to the source. Use the customer service information provided when you purchase rather than searching online.
Learn more about phishing scams at BBB.org/PhishingScam.

If you’ve got a phony email from a retailer, help others avoid the same pitfall by filing a scam report at BBB.org/ScamTracker.