Customers have four ways to avoid service cutoff
DECATUR, GA – DeKalb County will lift its five-year-old water service disconnection moratorium for residential water accounts on Sept. 1, 2021.
Residential water service customers may avoid service disconnection in one of four ways, by:
- Paying the past due balance in full by Aug. 31, 2021. Customers who opt to pay the past due balance in full may request a credit of up to one year of late fees by emailing email@example.com.
- Requesting an Installment Payment Agreement online at www.dekalbcountyga.gov/installment, or by calling Customer Service at 404-378-4475, or by returning the form customers received via mail. Installment plan agreements are available with a maximum term of 84 months and minimum payments of $25 per month plus current charges.
- Requesting a COVID-19 Hardship Installment Plan if they are unable to pay their balance in full because of a financial hardship related to COVID-19. This plan can be requested at www.dekalbcountyga.gov/hardship.
- Disputing their bill. DeKalb County encourages all residents with unresolved water billing concerns to file a dispute by contacting DeKalb County Water Billing at 404-378-4475 or firstname.lastname@example.org. Disputes will be addressed in the order they are received.
For customers who have requested an Installment Plan Agreement, COVID-19 Hardship Plan or dispute, water service will not be disconnected.