Rockdale Water Resources launches new online self-service portal

ROCKDALE COUNTY, GA– Rockdale Water Resources is launching its new online self-service portal, providing customers with a modern, convenient platform to manage their water services and stay informed about their usage. The portal goes live on Tuesday, June 16.

The new portal represents a significant upgrade to the county’s water management infrastructure, offering a suite of features designed to empower customers with greater control and visibility over their water services, county officials said.

Key capabilities include:

• Leaks and High Usage Alerts:Real-time notifications that keep customers informed of unusual usage patterns, potential leaks, or high consumption before they become costly problems.
• Smart Meter Data:Access to detailed, up-to-date water usage data collected directly from smart meters, giving customers an accurate picture of their consumption at any time.
• Automated Service Requests:A streamlined, one-click system for submitting common service requests, reducing wait times and improving the overall customer experience.

“This new portal is a major step forward in how we serve our community”, said Director of Rockdale Water Kimbry “We know our customers are busy, and having the ability to monitor usage, receive instant alerts, and submit service requests from the convenience of a smartphone or computer will make a real difference in their daily lives. At Rockdale Water Resources, we are committed to delivering not just clean, reliable water, but also the tools and technology our customers deserve.”

Customers who were previously enrolled in Rockdale Water Resources’ online self-service portal are required to reset their passwords following the transition to the new system. Those who have not yet registered are encouraged to visit rockdalewaterresources.com to create an account and take full advantage of the portal’s new features.

Rockdale Water Resources serves thousands of residents and businesses across Rockdale County, Georgia, providing essential water and wastewater services. The launch of this portal reflects the department’s ongoing commitment to transparency, efficiency, and customer-focused innovation.