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ATLANTA – The City of Atlanta Department of Watershed Management (DWM) has relaunched its FLOAT initiative, a customer assistance program designed to help eligible residents bring past-due water and sewer accounts current while providing financial relief and additional customer support.
The initiative offers flexible payment options and financial assistance to customers experiencing economic hardship. The program also provides opportunities to address outstanding field service requests, resolve billing discrepancies, and make necessary account adjustments.
FLOAT benefits and eligibility include:
◦ Available to eligible single-family residential customers
◦ Account balances that are 61 days overdue
◦ Increased flexibility for seniors and customers on fixed incomes.
◦ Payment plans up to 36 months
◦ Affordable down payments ranging from 2.5% of the outstanding balance
◦ Automatic waiver of late fees and fines
◦ Account adjustments and eligible one-time grants and credits
FLOAT Initiative – In-Person Assistance Locations and Hours
Beginning Nov. 2, DWM will offer in-person assistance at two locations, and on Nov. 3, five locations will be available throughout Atlanta to help eligible customers enroll in the FLOAT Initiative and explore available financial assistance options.
Beginning Monday, Nov. 2
- Atlanta City Hall
55 Trinity Ave. SW, Atlanta
Nov. 2 – 6, 8:15 a.m. – 6 p.m.
Monday – Friday
Regular business hours: 8:15 a.m. – 5 p.m. (Last appointment accepted at 4:30 p.m.)
- DWM Headquarters
72 Marietta Street NW, Atlanta
Nov. 2 – 6, 8:15 a.m. – 6 p.m.
Monday – Friday
Regular business hours: 8:15 a.m. – 5 p.m. (Last appointment accepted at 4:30 p.m.)
Additional locations, beginning Nov. 3
Rosel Fann Recreation Center
365 Cleveland Ave. SE, Atlanta
Monday – Friday 10 a.m.- 6 p.m.
- William Walker Recreation Center
2405 Fairburn Road SW, Atlanta
Monday – Friday 10 a.m.- 6 p.m.
- C.T. Martin Natatorium and Recreation Center
3201 Martin Luther King Jr. Drive SW, Atlanta
Monday – Friday 10 a.m.- 6 p.m.
Additional Saturday Dates – C.T. Martin Recreation Center
Nov. 21, Dec. 19, Jan. 9, and Jan. 30
10 a.m.- 2 p.m.
FLOAT will be available through Jan. 31, 2027.
In addition to providing financial relief, the FLOAT Initiative supports DWM’s efforts to maintain a sustainable water and wastewater system. Customer payments are essential to funding the Department’s Capital Improvement Program, which supports critical infrastructure rehabilitation, system improvements, and reliable service delivery.
DWM also offers additional customer assistance resources, including Promise Pay, the Care and Conserve Program, and the Senior Citizen Discount Program.
To book an appointment, visit www.atlantawatershed.org/float2 or contact DWM Customer Service for additional help at 404-546-0311.