DeKalb County Interim CEO Lee May will host a community meeting on Thursday, Nov. 10, 6:30–8 p.m. to address community concerns with high water bills and provide an update on the county’s status in mitigating those issues.
The community meeting will be held in Maloof Auditorium, 1300 Commerce Drive, Decatur.
On Sept. 20, May issued a moratorium through the end of 2016 on the disconnection of residential water accounts that have been contested through the Utility Customer Operations Center.
Water customers who believe their bills are in error should notify the Utility Customer Operations Center at 774 Jordan Lane in Decatur, or call 404-371-3000 to speak with a customer service representative. Account holders with disputed balances are required to pay the account’s average amount due until the case is resolved, with the balance, if any, due once the investigation is complete.
On Oct. 11, the DeKalb County Board of Commissioners approved a resolution introduced by May which empowers the chief financial officer with discretion to address unusually high water bills due to billing or meter errors.
For more information about the water disconnection moratorium and billing dispute, visit www.dekalbcountyga.gov.